Hockey Direct
| About Us Hockey Direct are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Hockey Direct Mailorder and Showroom 4 Metro Centre Ronsons Way St Albans Road, Sandridge St.Albans AL4 9QT UK Phone: [+44 (0) 845 230 2591] Fax: [+44 (0) 870 350 0153] Email: [sales@hockeydirect.com] |
| Making A Purchase 1. Contract By submitting your order you are offering to buy the goods and service by allowing us to use your personal details for supply of the goods, including passing your details on to the couriers. We are not obliged to supply goods until we confirm your order by e-mail or telephone. 2. Delivery charges A flat rate of £3.65 will be charged for shipping. These apply for UK Mainland only excluding The Scottish Highlands, off shore islands and Northern Island. Next day delivery available for £9.50 with our confirmation by telephone or e-mail. For overseas shipment the charges will be as per current prevailing tariff by courier companies and charged according - we will advise you of charges before proceeeding.. 3. 14-days money back guarantee If you are not satisfied with the purchase of your goods, please return within 7 days in original condition and packing. A full refund excluding the delivery charge will be given. 4. Faulty and damaged goods The goods should be returned to Returns Department after the inspection by a member of staff the decision will be made to replace or refund, as appropriate. 5. Payment Payment can be made by major credit cards i.e. Visa, master card, switch, delta or by cheque in Pound Sterling made in a UK clearing bank. You do not own the goods until we receive payment in full. 6. Refunds Any refund arising in the event of a dispute or cancellation will be refunded within 10 working days. 7. Complaints If you wish to make a complaint, please e-mail or fax us and we will respond to the complaint within 7 working days 8. Trade marks Trade marks and names are of their respective holders 9. Deliveries will be within 30 days of order and usually within 7 working days for goods in stock. 10. Prices All prices and offers are subject to change without prior notice. E&OE. |
| Shipping And Handling A flat rate of £3.65 will be charged for shipping. These apply for UK Mainland only excluding The Scottish Highlands, off shore islands and Northern Island. Next day delivery available for £9.50 with our confirmation by telephone or e-mail. For overseas shipment the charges will be as per current prevailing tariff by courier companies and charged according - we will advise you of charges before proceeeding.. |
| Delivery Schedule Deliveries will be within 30 days of order and usually within 7 working days for goods in stock. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. and are protected by SSL certificate |
| Privacy Policy Hockey Direct do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
